Lesson Three电话技巧 (making and answering phone calls, western telephone etiquette) Answering the phone Hello! Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Park’s Office. Susan P...
Lesson Two 更多了解(Effective Question and Answer Techniques) Greetings Good morning/afternoon/evening. How are you doing? How’s everything going? How have you been? What have you been up to lately? What’s new...
Lesson One自我介绍 (Self-Introduction) Welcoming On behalf of …, I’m very glad to welcome you… It’s a pleasure to see you here. Welcome to… Thank you for coming all this way. Self Introduction Please let...
Reporting a progress A: Mrs. Reynolds? This is Martin Gross calling. B: Hi, Martin. What can I do for you? A: Well, I’ve got the spread sheets you asked for, but I’m still waiting on some data from accounting. B: That’s all right....
Good news over the phone A: Hi, is this Rich? B: Yeah, who’s calling? A: It’s Alex… Have I got some great news! We got the Baker account. It’s all ours! B: Fantastic! I can’t believe it! That’s the biggest account we’ve gotten...
Bad news over the phone A: Rachel? This is John Emory speaking. B: Yes, Mr. Emory? A: I’ve got some bad news. All the plans sent over to the McGrath Corporation have been rejected. We’re going to have to start from scratch. B: I tho...
Asking about some old files A: Hi, John? It’s Susan Miller. B: Hi, Susan. What’s up? A: Do you know where that memo about office procedures is? I want to give my secretary a copy. B: I’m sorry. I have no idea. I haven’t seen that...
1. He has an injured? leg. 他有一条腿受伤了。 2. The doctor’s seeing him at this time. 医生现在正在给他诊治。 3. Do you know anything about his condition?? 你知道他现在的情况吗？ 4. I thought it might be more serious?. 我...
